パソコン修理のPC救急隊活動ブログ

Japan Aid Gunma Rescue Squad　Staff member: Okabe

 

We received a call from Mr. A who is a sole proprietor running his own construction firm. He said that his “Internet was acting peculiar.” As we asked for more information he told us, “The line that’s usually there when I type in characters is gone.” Which is to say that the cursor had disappeared. This was a first for us, and we promptly headed over to the client’s office to examine further.

 

The computer at Mr. A’s office was running Windows 7. We started it up, ran a virus check, and noticed nothing out of the ordinary. However, when trying to type information into certain websites like Twitter and an SNS site, the cursor was missing exactly the way we’d been told over the phone. 

 

 “Have you changed anything on this computer recently?” we asked the client. But his reply was, “No, you’ve got me. Nothing comes to mind.” Then after a few minutes of thinking, he remember that an automatic update was carried out a few days back and the usual Internet screen had changed right about that time.

 

As we had another look at the computer, we noticed the web browser was Internet Explore version 9, which was the new version that took the place of version 8 in the update mentioned above. Mr. A confirmed, “You know, the trouble seemed to start when this browser screen changed.”

 

When a new browser version is installed, there are definite improvements in function, but then again, there can be drawbacks such as a cursor that stops responding to commands. There are different ways to deal with the problem, but in this case, the client felt that the previous version was easier to use and wanted to go back down to it. So we uninstalled version 9, replaced it with version 8, and voila! the cursor was back to normal.  

 

It seems that other users have been similarly troubled by this cursor issue with IE 9. Basically, cursor trouble is likely to be an OS incompatibility with the keyboard or mouse, an incompatibility with software that is installed, or an inadvertent settings adjustment. Whatever the cause, if you feel like something is awry, please feel free to contact us at your leisure.

 

For PC repair, setup, instruction, etc. contact Japan Aid PC Rescue

Japan Aid Kanagawa Rescue Squad　Staff member: Takimoto

 

Parts of Japan have been buffeted by rain and lightning storms since yesterday. Here in Kanagawa, the lightning was amazing last night. Some of our staff even said that if woke them up. Perhaps that explains the large number of calls we are fielding today about lightning-related computer issues.

 

Fortunately, none of the equipment at our service center seems to have been affected this time around, but the rainy season is on its way and “electrifying” weather is going to become the order of the day. However it seems that a lot of PC users are still unaware of the fact that computers are vulnerable to lightning, and instead assume they are just at risk of losing their power like our lights and home appliances.

 

But in actuality, computers can sustain significant damage from a power outage or surge (a temporary influx of high-voltage current) due to direct lightning strikes. For example, if the power goes out right as you’re using your computer, the hard drive is stopped in mid-process and the platter could be scratched, preventing the drive from restarting. Or, if a surge comes through the wall to your computer, the huge power load can cause real damage.

 

Lightning first affects the power source, then moves to the main ports, spreads to each part of the machine, and wrecks all kinds of havoc. In extreme cases, the CPU, memory, and/or HDD can be ruined. This means that your valuable work or school data could be permanently lost (no data recovery is possible when dealing with charred remains).

 

For these reasons we recommend putting your lightning response plan in play as soon as you hear even a hint of thunder, no matter how far away it may seem. Stay tuned tomorrow for a list of concrete recommendations to include in your plan.

 

Our office is happy to help with any lightning damage prevention measures. We’ve had clients who asked us about company-level blackout and lightning plans, surge protectors and other lightning-related products, as well as similar concerns. Corporate users and personal users are both welcomed alike.

 

For PC repair, setup, instruction, etc. contact Japan Aid PC Rescue

 

Driver troubles are common on many computers. 

A driver is a piece of software that works between the operating system and a physical device. The operating system lacks the capacity control most devices, this is achieved through the use of drivers. A driver is necessary for each piece of hardware present in your computer.

Old drivers or drivers that were not designed for your hardware may cause troubles or slow don your computer significantly. If a driver is missing for a device you will not be able to use that device.

In this case our customer asked us to install several drivers that were missing from a computer, the most important being the network driver so that they could connect to the Internet.

We installed the appropieate most up to date drivers for our customer's hardware.

If you have drivers problem do not hesitate to contact www.pc99.org/e

We had a call about a laptop that did not have enough space on C: so it was running into problems. It was also slow to boot and run the programs. 

Running out of space on C drive is a common problem, albeit a serious one. Windows needs a minimum of free space to run properly. If we run out of free space windows may not be able to store changes to system files or use virtual memory. This problem can generate data loose and even make the PC unable to boot.

There are many ways to make free space on your PC without changing a hard drive. We helped our customer remove more than 10GB of waste files as well as advised him on files that could be moved to an external drive.

We also set up the PC to achieve the best performance and now it runs at great speed. Fo more information about slow PCs or any IT trouble please visit www.pc99.org/e

 

This new lenovo laptop is barely 3 months old but it stopped working and would not boot. 

Our customer called us because the data on the hard disk was vital for their company so he needed a fast repair and data recovery.

In less than two ours after his call we were at the customer's place and made an full inspection of the laptop. We found out a hard drive failure and quickly recovered all the data to an external drive for our customer.

If you suspect hard drive damage and you have important data on the computer we recommend not using your computer until a diagnostic is made. Trying to use a PC with a failing hard drive will greatly increase your chances of losing data.

For more information about data recovery please visit www.pc99.org/e

Our customer called because a Sony Vaio desktop computer would not boot. It stopped after the vaio Logo and an error "Operating System not found" error message was displayed.

We identified the problem quickly that was related to a failing hard drive. The cause was that the computer was shaken violently due to an earthquake.

Because of this we always recommend our customers not to more or shake the computer while it is on. If there is an earthquake and we are using the computer it is better to shut it down or suspend it.

Fortunately the problem could be fixed thanks to our extensive knowledge in this type of problems. Now the computer boots fine and it is working as good as if it was new.

If you have problems with a computer that is not booting fine please contact http://www.pc99.org/e for professional support.

Our customer had spent many ours trying to fix a slow Internet connection when they decided to call Japan Aid.

We went on the same day to the customer's place and made a quick diagnostic. Internet was slower than usual and images would not load on some websites. Also some websites would load while others took forever to load.

It was a network with a Windows 7 laptop and a Windows XP desktop connected to a router and a NTT Flets modem.

After identifying the problem we solved it and explained the customer how to avoid similar situations in the future. Now all websites are loading fast without any problem.

If you are having problems with your Internet connection do not hesitate to contact Japan Aid on http://www.pc99.org/e

Changing the Internet provider can be a challenging experience. However Japan Aid can help you make the transition smoothly.

Our customer today had changed to a new ADSL provider. One computer that was connected through a wired LAN had access to the Internet, but another computer that was connected through wi-fi did not have Internet access.

We quickly set up the router and the network so that both cabled and wireless devices will work flawlessly.

If you need help with your Internet connection, do not hesitate to contact us on www.pc99.org/e

E-mail is a fundamental tool for today's companies and homes.
Email software can very often hide layers of difficult options that are very important for correct email usage.

Today our customer called us about an email problem on Windows Mail software. He could send emails but not receive them. We quickly identified the problem that was preventing our customer from receiving emails and fixed the settings.

Now our customer can easily receive and send emails and we also explained how to properly use Windows Mail software so that this problem will not happen again.

For more information about e-mail troubles please contact www.pc99.org/e/

JapanAid PC Rescue 99 by Planetworks K.K.

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24/7 computer rescue service, nationwide Japan.

For those who have trouble on computer viruses, network, power failure, data recovery from HDD crash, etc.

http://www.pc99.org/e for English

or call us at 03-5728-3575

Outlook Express errors are very common. In this case it was a log in problem and our customer could not send emails, but receiving was OK.

The error code was 0x800CCC0D

We fixed the problem, our customer can send and receive emails and now Outlook Express is working properly.

All those errors on the Outlook can be a little confusing but here at Japan Aid can help you fix all the errors and make your email software work flawlessly.

This dell desktop suddenly started showing this blue screen randomly.Also the computer was reacting very slow and in took a long time to open office documents. We detected a hard disk failure and replaced the hard disk with a new one.

Please visit Japan Aid for more information about hard disk troubles.

This laptop had been unused for over a year and when the customer tried to turn it on, it would reboot after the Windows logo screen. It had been infected by many virus that had in turn created system file errors while infecting the computer.

Safe mode and other recovery options did not work, as we found out that many system files where corrupted. We checked all the hardware and it was in great condition so we recovered all the system from a backup and customized all the settings for our customer. Please visit
Japan Aid PC Rescue 99 for more information.

Today a customer requested on site support in the kanagawa prefecture. He had inserted a 8cm CD on a 2010 iMac and the DVD drive stopped working.

All the new iMacs have slot-loading mechanism, where the disc is slid into a slot and drawn in by motorized rollers. This type of disc loading system is prone to failure and does not handle well disks that are different to the standard 12cm disks.

None of the usual methods to extract the disks would work so a disassembly was required. Disassembly of an iMac is a very delicate process that requires many specialized tools. But at Japan Aid we have the expertise and tools to perform this kind of procedures smoothly. For more information and professional help please visit Japan Aid